telephony.call.attachTranscription
The method adds a call transcript.
Parameters
Parameter | Description | Type |
---|---|---|
CALL_ID | Call ID | string |
COST | Transcription price | float |
COST_CURRENCY | Transcription price currency | string |
MESSAGES | Call transcription. Array of TranscriptMessage objects. |
TranscriptMessage class fields
Fields | Description | Type |
---|---|---|
SIDE | Conversation participant. Possible values: User - account user, Client - external participant. | string |
START_TIME | Start of phrase in seconds, counting from the conversation start. | int |
STOP_TIME | Phrase end time in seconds, counting from the conversation start. | int |
MESSAGE | Phrase text | string |
Example
var callId = ''; var messages = [ { SIDE: "User", START_TIME: 1, STOP_TIME: 3, MESSAGE: "Hello, how can I help you" }, { SIDE: "Client", START_TIME: 4, STOP_TIME: 8, MESSAGE: "Hello, do you sell vacuum cleaners?" }, { SIDE: "User", START_TIME: 9, STOP_TIME: 11, MESSAGE: "Unfortunately, no" }, { SIDE: "Client", START_TIME: 11, STOP_TIME: 13, MESSAGE: "Thanks, goodbye" }, { SIDE: "User", START_TIME: 13, STOP_TIME: 15, MESSAGE: "Goodbye" }, ]; BX24.callMethod( "telephony.call.attachTranscription", { CALL_ID: callId, MESSAGES: messages }, function(response) { console.log(response.data()) } );
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«Bitrix Inc.», 2021
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