Call ID Screen

CALL_CARD placement is intended for the work with a call ID screen in CRM. Interface returns to the BX24.placement.getInterface call.

Functions

Function	Description
getStatus()	Return information about the current call. Returns an object with fields: CALL_ID {string}: current call ID PHONE_NUMBER {string}: client phone number CRM_ENTITY_TYPE {string}: Type of CRM entity, connected with a call (CONTACT\|LEAD\|COMPANY) CRM_ENTITY_ID {int}: ID of CRM entity, connected with a call CRM_ACTIVITY_ID {int}: ID of CRM activity, connected with a call CALL_DIRECTION {string}: direction of a call (inbound \| outbound \| inboundTransfer \| callback) CALL_LIST_MODE {bool}: attribute of operating in call list dialing mode CRM_BINDINGS - array of CRM entities binded a call.
disableAutoClose()	Disables automatic closing of call ID screen for 60 seconds upon completion of the call. Also blocks inbound calls before closing the pane
enableAutoClose()	Enables automatic closing of call ID screen upon completion of the call. In case the call already has been completed, closes the call pane.

Events

Method	Description
CallCard::EntityChanged	Resolves when the current client is changed in the call dialling mode. The following object with fields is passed to the event handler: PHONE_NUMBER {string}: client phone number CRM_ENTITY_TYPE {string}: Type of RM entity, connected with a call (CONTACT\|LEAD\|COMPANY) CRM_ENTITY_ID {int}: ID of CRM entity, connected with a call
CallCard::BeforeClose	Resolves prior to closure of call ID screen. Nothing is passed the handler.
CallCard::CallStateChanged	Resolves when the current call status is changed. The following arguments are passed to the handler: callState {string}: current call status (idle \| connecting \| connected) additionalParams [object]: optional, object with fields: failedCode [string]: optional, call failure code (passed only during unsuccessful termination of a call, when transitioning to idle state)

Example

Calling placement method (it is important for the result to return in a callback):

BX24.placement.call('getStatus', {}, function (result) {
    console.log(result);
});

Subscription to a placement event (it's common for event subscription):
BX24.placement.bindEvent("CallCard::CallStateChanged", function (callState) {
   console.log(callState);
});