Documentation

telephony

Methods, described below, are required to build seamless integrations with external systems. In such integration, the call itself will not go to Bitrix24: such integration, however, allows to display and hide the call ID screen, register a lead and a conversation record.

Application Access Permission: Telephony

Methods

Method Description
telephony.externalcall.register Registers a call in Bitrix24.
telephony.externalcall.finish Finishes a call.
telephony.externalcall.show Displays a call ID screen to the user.
telephony.externalcall.hide Hides a call ID screen from the user.
telephony.externalCall.attachRecord Method attaches record to a call and to the call activity.
telephony.call.attachTranscription Method adds a call transcript.
telephony.externalLine.add Method adds an external line.
telephony.externalLine.update Method allows to change the name of an external line.
telephony.externalLine.delete Method for deleting an external line.
telephony.externalLine.get Method allows to retrieve a list of external lines of an application.
telephony.externalCall.searchCrmEntities Method allows to retrieve information about a client from CRM by a telephone number via single request.


User Comments

User comments are not part of official documentation. Use information provided by other users in the comments at your own risk.

The User Comments section is not to be used as a feature discussion board. Only registered users can post comments. Your comment will be visible once it has been approved by the moderator.
© «Bitrix Inc.», 2001-2021, «Bitrix Inc.», 2021