telephony
Methods, described below, are required to build seamless integrations with external systems. In such integration, the call itself will not go to Bitrix24: such integration, however, allows to display and hide the call ID screen, register a lead and a conversation record.
Application Access Permission: Telephony
Methods
| Method | Description |
|---|---|
| telephony.externalcall.register | Registers a call in Bitrix24. |
| telephony.externalcall.finish | Finishes a call. |
| telephony.externalcall.show | Displays a call ID screen to the user. |
| telephony.externalcall.hide | Hides a call ID screen from the user. |
| telephony.externalCall.attachRecord | Attaches record to a call and to the call activity. |
| telephony.call.attachTranscription | Adds a call transcript. |
| telephony.externalLine.add | Adds an external line. |
| telephony.externalLine.update | Updates the name of an external line. |
| telephony.externalLine.delete | Deletes an external line. |
| telephony.externalLine.get | Gets a list of external lines of an application. |
| telephony.externalCall.searchCrmEntities | Gets customer information from CRM by a telephone number via single request. |
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