Methods, described below, are required to build seamless integrations with external systems. In such integration, the call itself will not go to Bitrix24: such integration, however, allows to display and hide the call ID screen, register a lead and a conversation record.
Application Access Permission: Telephony
|telephony.externalcall.register||Registers a call in Bitrix24.|
|telephony.externalcall.finish||Finishes a call.|
|telephony.externalcall.show||Displays a call ID screen to the user.|
|telephony.externalcall.hide||Hides a call ID screen from the user.|
|telephony.externalCall.attachRecord||Method attaches record to a call and to the call activity.|
|telephony.call.attachTranscription||Method adds a call transcript.|
|telephony.externalLine.add||Method adds an external line.|
|telephony.externalLine.update||Method allows to change the name of an external line.|
|telephony.externalLine.delete||Method for deleting an external line.|
|telephony.externalLine.get||Method allows to retrieve a list of external lines of an application.|
|telephony.externalCall.searchCrmEntities||Method allows to retrieve information about a client from CRM by a telephone number via single request.|
User CommentsUser comments are not part of official documentation. Use information provided by other users in the comments at your own risk.
The User Comments section is not to be used as a feature discussion board. Only registered users can post comments. Your comment will be visible once it has been approved by the moderator.