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Last Modified: 29.07.2022
User can create a technical support (helpdesk) message/ticket using several methods. For example, by writing an email to a company's tech support email. For this mechanism to operate properly, you need to perform the following system setup:
Helpdesk module settings
- Create an E-Mail source (if you haven't done so already) at the Source page (Services > Helpdesk > Reference book > Source). The Mnemonic code field must indicate email:

- Create a category at the Category page ( Services > Helpdesk > Reference book > Category ) that will be used for tickets, received by technical support (helpdesk) by email. Once again, the Mnemonic code field must contain the email value:

Mail module settings
As the result, when user writes an email to the company tech support, it will be added to the
message list.