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Last Modified: 18.10.2021

When placing calls using Bitrix24, company employees can use customary SIP phones. The use of such phones speeds up the work of telephony in this service. It is necessary to set up these devices for work with Bitrix24 in order to take advantage of the service.

In the user’s settings after enabling the SIP phone option you will see the server address, login, and password. These data must be indicated in the phone. After that, the phone is registered with telephony servers and becomes ready for work.

Any SIP phone can work in Bitrix24. There are lots of models of such phones, and it is extremely difficult to test all of them with Bitrix24. The list of tested phones is provided on the right part of the table.

DECT telephones can be connected via SIP gateway (VoIP SIP adapters). The work with Linksys PAP2T successfully passed the test.

There is no need for an employee to be online on the portal, but in this case call card will not be available to them.

Also, it is possible to use the telephony with softphones with Windows, iOS, Android: Media-5, Zoiper, CSipSimple, and other OS.

Attention! Support of softphones is in beta mode, steady operation is guaranteed only with SIP phones.

List of verified SIP phones
Manufacturer Model
Linksys SPA3102
D-Link DHP-150S
Cisco SPA 303
Siemens Gigaset al110
Panasonic KX_TGP-500
SkypеMate USB-W1DL
Escene ES290
Jabra PRO™ 930
Gigaset C610A


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