Last Modified: 19.09.2022
Modern state-of-the-art corporate intranet portal is equipped by the vast array of features which may be difficult to navigate sometimes. In addition, continuous production processes often require a swift response to employee questions. This especially applies to accounts specializing in online consulting on software, hardware, technical issues-related issues, etc.
All of these areas are within the scope of the Helpdesk module.
Helpdesk module allows:
- establishing a system of queries/tickets addressed to company employee, repsonsible for consulting and technical support;
- assigning users responsible for resolving individual issues;
- managing levels of helpdesk support;
- tracking time and efficiency for ticket review;
- analyzing submitted answer ratings.
To fully use the Helpdesk module, you must have Bitrix24 Administrator access permissions.