Bitrix24 Self-hosted administration

Modern state-of-the-art corporate intranet portal is equipped by the vast array of features which may be difficult to navigate sometimes. In addition, continuous production processes often require a swift response to employee questions. This especially applies to accounts specializing in online consulting on software, hardware, technical issues-related issues, etc.

All of these areas are within the scope of the Helpdesk module.

Helpdesk module allows:

• establishing a system of queries/tickets addressed to company employee, repsonsible for consulting and technical support;
• assigning users responsible for resolving individual issues;
• managing levels of helpdesk support;
• tracking time and efficiency for ticket review;
• analyzing submitted answer ratings.

To fully use the Helpdesk module, you must have Bitrix24 Administrator access permissions.