Events
| Event | Called | Method | Available from version |
|---|---|---|---|
| OnBeforeTicketNotify | before sending notification on required response to query/ticket. | CTicketReminder::SupportDeadlineNotify | |
| OnBeforeTicketExpire | before setting "Overdue" status for queries/tickets. | CTicketReminder::SupportDeadline | |
| OnAfterUseCoupon | after using a coupon. | CSupportSuperCoupon::UseCoupon | |
| OnBeforeSendCouponEMail | before forwarding coupon via e-mail. | CSupportSuperCoupon::UseCoupon | |
| OnBeforeTicketAdd | before adding a ticket. | CTicket::Set | |
| OnBeforeTicketDelete | before deleting a ticket. | CTicket::Delete | |
| OnBeforeTicketUpdate | before updating a ticket. When subscribing to this event, function must pass the corresponding result in arFields:
function OnBeforeTicketUpdate($arFields) {
// your code
return $arFields;
} | CTicket::Set | |
| OnTicketDelete | before deleting a ticket. | CTicket::Delete | |
| OnAfterTicketAdd | after adding a ticket. | CTicket::Set | |
| OnAfterTicketUpdate | after updating a ticket. | CTicket::Set | |
| OnBeforeSendMailToAuthor | before sending an e-mail to customer in Support module. | CTicket::Set_sendMails | |
| OnBeforeSendMailToSupport | before sending an e-mail to customer in Support module. | CTicket::Set_sendMails | |
| OnAfterSendCouponEMail | after forwarding coupon via e-mail. | CSupportSuperCoupon::UseCoupon | |
| OnBeforeUseCoupon | before using coupon. | CSupportSuperCoupon::UseCoupon |
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