The user can submit a ticket for a tech support service via several ways. For example, by sending an e-mail to the technical support service of a company.
To enable this messaging feature, the system settings must be configured as follows:
"Technical Support" settings
- Create an E-Mail source (if not created yet) at the Sources page (Services >Helpdesk> Reference book > Source). Specify email in the Mnemonic code field:
- Create a category at the Categories page (Services > Helpdesk > Reference book > Categories. This category will be used for messages, incoming to the tech support via e-mail. You must specify email in the Mnemonic code field:
"E-mail" module settings
As a result, when a user writes and submits an e-mail to the technical support service of a company, this e-mail message will be added to the list of messages: