A comprehensive intranet portal is so stuffed with various features that users may find it hard to navigate it. In addition, many companies would like to quickly respond to employees’ questions. It's especially important for intranet portals tailored at providing the employees with online consultations related to software and hardware functioning etc.
The Helpdesk module was designed to:
- implement the ticket submission system enabling employees to contact the technical support specialists;
- manage service level agreement preferences (SLA);
- register ticket response time and efficiency;
- analyze replies from employees.
Note: you will find the detailed information on using the Helpdesk module in the System Administration training course.