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Introduction
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Public section
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Types of Information
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The Amber Public Interface (since version 9.5)
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Control panel
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AD/LDAP
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Managing sites
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Managing site structure
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User management
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Basic notions
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Managing users
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Importing Users
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Access permissions
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Using the workflow module
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More uses for user groups
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Managing interface languages
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Information blocks
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Basic notions
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Examples of structured information
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Customizing the Information block forms
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Extra features
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Sample uses
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Creating and publishing news
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Creating a product catalog
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Creating a photo gallery
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Wiki
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Commercial catalog
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e-Store
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Essential Steps To Perform To Configure Your e-Store
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The module settings
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The web shop settings
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Handling orders
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Using taxes
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Internal customer accounts
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Using credit cards
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Subscription renewal
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Affiliates
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Currencies
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Web forms
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Proactive Protection
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Blogs
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Managing subscriptions
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Introduction to subsriptions and mailing lists
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Subsriptions
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Manual mailing lists
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Automatic mailing lists
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Polls and surveys
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Mail
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Advertising
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e-Learning
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Basic notions
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Creating lessons and tests
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Publishing a training course
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Search
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Helpdesk
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Setting up your helpedesk service
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Dictionaries
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SLA
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How to assign the ticket duty
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Submitting tickets to tech support via e-mail
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Functions available in the public section
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Administration interface
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System tools
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Performance Monitor
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Bitrix Cloud Inspector
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Scalability
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Scalability Panel
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Load chart
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VPS Orders
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How to assign the ticket duty
Lesson 195 out of 222
Responsible person is a techsupport staff member liable to resolve tickets and problems.
Responsibilities can be distributed:
- automatically (according to the pre-set parameters);
- manually by a technical support administrator.
The following parameters are considered when a responsible person is assigned automatically:
The technical support administrator can assign or change the responsible person when viewing the ticket: