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The page for setting up telephony parameters.
Telephone calls can be set up as a chat depending on the work environment and users’ habits. The chat will look as follows for the setting Create separate chat for each call (all information for one number is in one window):
Bitrix24 permits you to block unwanted calls. For this, the option Auto block phone numbers outside office hours on the page Telephony > Other settings shall be activated, and appropriate parameters for this option shall be set.
Number blocking is permanent and cannot be removed. That is why it is very important to give the right message on the answering machine for during hours outside of office hours to avoid erroneous blocking of clients’ numbers. The administrator will be notified about blocking a number.
If specific telephone numbers of unwanted callers are known, they can be added to the Black list.