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Last Modified: 10.10.2012

When mapping the document library folders, you may encounter errors caused by the Windows configuration. In Windows, the Web Client service has a special system parameter that controls secure or insecure connectivity. By default, Windows XP connections are insecure, but Windows Vista is configured to use a secure HTTPS protocol. Sometimes, this parameter can be set to a secure state in Windows XP.

With secure connections, the network folder controls, network drives and access using Microsoft Office are unavailable. The following steps will help you resolve this issue.

Running the Web Client Service

Click Start > Control Panel > Administrative Tools > Services to open the Services window:

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Find the WebClient service in the list. The Status column should indicate the Started service status.

If the service is not running, right-click on the service row to open the context menu. In this menu, select the Start command.

If you want this service to run at the system start-up, open the context menu and select Properties. This will bring up the WebClient service properties dialog:

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In the Startup type drop-down list, select Automatic. Click OK.

Now, the service will run automatically when Windows starts. You can now map the folder.

Allowing Insecure Authentication (without HTTPS)

This operation requires making changes to the system registry. You can do it by using the Registry Editor, or by running a special script supplied with the Intranet Portal distribution package.

Using .reg Files to Edit the Registry

This way is more suitable for common users.

Open Internet Explorer and type in the browser address bar:

  • for Windows XP: http://your_portal/bitrix/webdav/xp.reg
  • for WindowsVista: http://your_portal/bitrix/webdav/vista.reg

This will open the file download window. Click Run. The file download will start. After the download is complete, the Registry Editor warning dialog will bring up.

Note. If you use browsers other than Internet Explorer, the file will be downloaded, but the Registry Editor will not start automatically. You will have to run the downloaded file manually.

Click Yes. Changes will be enrolled in the registry. Reboot the machine.

Using Registry Editor to Edit the Parameter

This method is recommended for system administrators and advanced users.

Click Start > Run:

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In the Open field, type regedit and click OK. The Registry Editor will open:

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For Windows XP, find the parameter:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters] "UseBasicAuth"=dword:00000001

If the parameter value is other than 1, set it to 1.

For Windows Vista, find the parameter:


If the parameter value is other than 2, set it to 2.

Restart the Webclient service.

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