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Last Modified: 10.10.2012

Functions of the Helpdesk control panel allow to implement the following operations:

  • configure ticket parameters (emergency level. ticket statuses, reply score etc.);
  • view and reply to the user techsupport tickets.

Administration interface includes:

  • desktop;
  • list of tickets;
  • graphs;
  • dictionary tools and SLA (see earlier).

Courses developed by «Bitrix», Inc.