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Last Modified: 25.06.2015

The summary on incoming tickets and reports about helpdesk service perfromance are available on the Desktop page (Services -> Helpdesk -> Desktop).

Click on image to enlarge

Summary reports are the review tables showing the number of assigned, closed and open tickets:

  • by responsible specialists;
  • by emergency level;
  • by the current status
  • by category;
  • by ticket source;
  • by ticket reply score.

Courses developed by «Bitrix», Inc.