Views: 184
Last Modified: 24.05.2024

If an item is not found

Sometimes, documents cannot be opened for viewing. In this case, you need to check for the following possible issues:

  • Internet connection and access to Bitrix24 account.
  • License key activation status;
  • Whether you have access to files /bitrix/tools/transformer_result.php inside the folder /upload/ via Internet under unauthenticated user;
  • Domain is correct inside File converter module settings.
  • Bitrix24 account performance using protected HTTPS protocol;
  • Correct SSL-certificate using online service. In this case, it is critical for the full certificate chain to be in place. Browser can additionally configure it, and PHP - does not.
  • Access is available for connecting to the Bitrix24 account from the conversion server, IP-address:
  • Parameter
    \Bitrix\Main\Config\Option::set('transformer', 'transformer_controller_url', '') - has been specified;
    If unavailable, then add the value : inside the field File convert API URL at Settings > System settings > Module settings > File converter path.


  • Inside the Kernel module settings enable the parameters Transliterate filenames: and parameter Fast file download using nginx To avoid Nginx or cloud storage settings affecting the file download at the virtual appliance. ,
  • The remaining check must be done inside the table b_transformer_command for STATUS and ERROR values. On STATUS error as 1000, and ERROR field can contain error text detailing the reason.
Note: after implementing the updates, verify that the available new documents can be opened for viewing - those that previously weren't converted yet. Current files will open correctly after 24-hour period after the implemented updates.

Additional information


Courses developed by Bitrix24