Views: 2177
Last Modified: 21.07.2022
General statistics for received messages, as well as set of summary reports for technical support service performance are available in the form, listed at the Techsupport desktop page (Services > Helpdesk > Techsupport desktop):
Summary reports are demonstrated as overview charts, displaying number of assigned, closed and open messages:
- by responsible techsupport employees;
- by priority;
- by current status;
- by difficulty level;
- by category;
- by source;
- by answer ratings;
- by support level.