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Last Modified: 21.07.2022

General statistics for received messages, as well as set of summary reports for technical support service performance are available in the form, listed at the Techsupport desktop page (Services > Helpdesk > Techsupport desktop):

Summary reports are demonstrated as overview charts, displaying number of assigned, closed and open messages:

  • by responsible techsupport employees;
  • by priority;
  • by current status;
  • by difficulty level;
  • by category;
  • by source;
  • by answer ratings;
  • by support level.


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