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Last Modified: 08.09.2022

You can view and edit Drive documents using both external third-party services and the integrated Bitrix24 viewer.

Attention! For the feature to work correctly in a network with restricted access, you must add the following exceptions to firewall:
https://oo-proxy-ms.bitrix.info/ Port: 443,
https://oo-ms-01.bitrix24.com/ Port: 443.

  Viewing using Bitrix24

In general, files are viewed using the internal viewing tool provided by Bitrix24. Available file formats pdf, mp3,txt, php, css, html, some video files in formats mp4 and mov, as well as images of all formats are viewed only locally. When you activate the option Enable document editing using external services (Google Docs, MS Office Online etc.) in the Drive module settings, an external service is used for viewing all the rest of document formats. Select such tool from the list .

Files are converted in the Bitrix24 Cloud service. Such files are not stored at the server, but only converted. Additionally, such files are sent without any user data and information on file destination are not saved.

You can configure the document viewer employed in Bitrix24 at the page Settings > Account Settings. In such case, the documents doc, xls, ppt will also going to be viewed and edited locally.


  Using Bitrix24.Docs

Starting from Drive 21.800.0 module version you can work with documents using the new service with expanded collaboration features - Bitrix24.Docs.

You can connect the service at Settings > System Settings > Module Settings > Drive, by clicking the button :



Attention! Connecting and working with Bitrix24.Docs is only possible, if your site is available for "external" connections.
To ensure this, proceed Main/Kernel module settings ( Settings > System Settings > Module Settings > Kernel) and indicate the correct site address .

Next, select the server and click Register

After the page reloads, Bitrix24.Docs is now connected.

Limit on the number of simultaneously edited documents

Document handling via Google Docs

The following is required to configure document handling via Google Docs:

  • get authorized in Google and configure Google Settings in the Social Website Integration module.
  • go to the Library menu and find the option Google Drive API either via quick search or from the Popular API list.
  • enable Google Drive API and Gmail API via the Enable button.
  • activate the option Enable document editing using external services (Google Docs, MS Office Online etc.) in the Drive module settings (Settings > System Settings > Module Settings > Drive).

Solution for Google verification issues


Configuring document handling via MS Office365 for Business

  • Enter or create personal account Office365 Starting from April 2020 the cloud-based Office365 application for online working with Word, Excel, PowerPoint and etc. is called Microsoft 365. This lesson uses both these names equally. (xxxx@xxxx.onmicrosoft.com) with subscription for Office365 for business.
  • Configure Office365 Settings in the Social Network module.
  • Activate the option Enable document editing using external services (Google Docs, MS Office Online etc.) Drive module settings (Settings > System Settings > Module Settings > Drive).


With enabled Document Library module

Handling document via MS Office Online

  • Enter or create Live ID - Microsoft account for standard (non-corporate) users.
  • Configure Live ID Settings in the Social Network module.
  • Activate the option Enable document editing using external services (Google Docs, MS Office Online etc.) in the Drive module settings ( Settings > System Settings > Module Settings > Drive ).


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