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Last Modified: 29.07.2022

Administrative interface section interface allows performing the following operations:

  • configuring the available message/ticket parameters (priority, message status, answer ratings and etc.);
  • viewing and respond user messages submitted to technical support (helpdesk).

Admin section includes:

  • desktop;
  • trouble tickets/message list;
  • diagrams and schedules;
  • tools to setup reference books and Service level agreements (SLA).


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