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The first thing you should know about Bitrix24: it is an application that requires a bit of special knowledge. However, it is not difficult to use if you carefully study this course which describes in detail how the portal works.
This course introduces the main principles of portal usage and individual modules of the system. The step-by-step structure of the course ensures that you get a full understanding of using the system from the ground up. If you want, you can skip steps and focus your attention on the required sections only.