Views: 4083 (Data available since 06.02.2017)
Last Modified: 10.10.2012
The helpdesk wizard is implemented on the basis of the Information Blocks module. You need to create an individual information block type (e.g. Services), and an individual information block (e.g. Wizard) in which the wizard questions will be stored.
First, create a problem type wizard step. Click Add Category on the context toolbar. Type a possible reason in the Name field:
Open the created section. Click Add Question on the context toolbar. Type the question and select the question type (e.g. Text Field):
Click any link to show the questions that a user will answer to describe their problem: