Views: 5616 (Data available since 06.02.2017)
Last Modified: 10.10.2012
The page filter parameters stipulate that tickets are displayed to a helpdesk specialist who is responsible for them:
If a helpdesk staff member has replied to a ticket, the ticket is marked green and moved to the end.
All tickets that are to be replied shortly (yellow or red indicator) are displayed to the helpdesk administrator by default.