Views: 2552 (Data available since 06.02.2017)
The user can submit a ticket for a tech support service via several ways. For example, by sending an e-mail to the technical support service of a company.
To enable this messaging feature, the system settings must be configured as follows:
As a result, when a user writes and submits an e-mail to the technical support service of a company, this e-mail message will be added to the list of messages: