Views: 9813
Last Modified: 25.06.2015
The summary on incoming tickets and reports about helpdesk service perfromance are available on the Desktop page (Services -> Helpdesk -> Desktop).

Summary reports are the review tables showing the number of assigned, closed and open tickets:
- by responsible specialists;
- by emergency level;
- by the current status
- by category;
- by ticket source;
- by ticket reply score.