In this section
This form can be used to create and edit support levels. Support levels are used to range and identify priorities of
different users to receive support services.
|*Name||Filters levels by their names.
|*ID||Specifies to display levels by their ID's.|
|Site||Specifies to display levels of the specified site.|
|*Description||Filters levels by their description.
* - these fields allow using logical expressions. You can seen the syntax of expressions by clicking ? next to
the appropriate field.
||Click to add a new support level.
||Exports data from the table to the MS Excel format.
The table below displays site users. To sort the table by a desired field, click on the
corresponding column header.
||Used to select levels to which the desired actions are to be
applied. Available rules and actions can be found in the action bar below the table.
|Clicking the action button of any level opens a menu allowing to:
- Modify - edits the level;
- Delete - deletes the level.
||The level ID.
||The service priority weight.
||The site on which the level is effective.
||The name of the service level.
||Maximum period of time within which replies to tickets are to be given, for this support service level.
||User groups for which the support level is effective.
||The default person responsible for tickets of this level.
||Number of records selected from the database.
||Number of records marked.