In this section
This form can be used to create and edit support levels. Support levels are used to range and identify priorities of
different users to receive support services.
| Parameter | Description |
| *Name | Filters levels by their names. |
| *ID | Specifies to display levels by their ID's. |
| Site | Specifies to display levels of the specified site. |
| *Description | Filters levels by their description. |
* - these fields allow using logical expressions. You can seen the syntax of expressions by clicking ? next to
the appropriate field.
Context bar
| Button |
Description |
| Add |
Click to add a new support level. |
| Excel |
Exports data from the table to the MS Excel format. |
The table below displays site users. To sort the table by a desired field, click on the
corresponding column header.
| Column |
Description |
| Checkbox column
| Used to select levels to which the desired actions are to be
applied. Available rules and actions can be found in the action bar below the table. |
Action menu
| Clicking the action button of any level opens a menu allowing to:
- Modify - edits the level;
- Delete - deletes the level.
|
| ID |
The level ID. |
| Priority |
The service priority weight. |
| Site |
The site on which the level is effective. |
| Name |
The name of the service level. |
| Response time |
Maximum period of time within which replies to tickets are to be given, for this support service level. |
| User groups |
User groups for which the support level is effective. |
| Responsible |
The default person responsible for tickets of this level. |
| Selected |
Number of records selected from the database. |
| Checked |
Number of records marked. |