In this topic

Filter
Dictionary records
How to create a dictionary record
How to change a dictionary record

This form is designed to customize the technical support dictionaries. These are used to display categories, emergencies, states, estimates, ticket sources and frequent replies.

By default, the form for customizing technical support dictionaries shows the dictionary selected in the left part of the administrative section (categories, emergencies, etc.) by automatically selecting the Type field of the filter by some specific dictionary. You can simultaneously display all the dictionaries by clicking Clear.

Filter

Parameter	Description
Find	This field is the shortcut to finding the desired record by the most frequently used parameters: title or description.
* ID	Lookup records by their ID.
Site	Display only dictionary records for a specific site.
* Title	Title of the dictionary records to be displayed.
* Description	Search a record by the description text.
* Mnemonic code	The mnemonic code of the required dictionary type.
* Responsible	A techsupport member responsible for new tickets. Used with categories and emergencies.
Default	Defines whether the default, non-default or all dictionaries should be displayed.

* - these fields allow special logical expressions.

Context bar

Button	Description
Add	Adds a new dictionary record of the type that can be selected in the pop-up menu.
Excel	Exports data from the table to the MS Excel format.

Dictionary records

The table below displays records of the selected dictionary. To sort the table by a desired field, click on the corresponding column header.

Checkbox column	Action menu	ID	Sort.	Sites	Title	Responsible
[1]	[2]	[3]	[4]	[5]	[6]	[7]
Selected: [8]	Checked: [9]

1. Used to select records to which the desired actions are to be applied. Available rules and actions can be found in the action bar below the table.
2. Clicking the action button of any ticket opens a menu allowing to:
   • Modify - edit the record;
   • Delete - delete the record.
3. The ID of the dictionary record in the database.
4. The sorting index that is applied to a ticket when it changes.
5. The site where this record should be visible. 
6. The record title.
7. A techsupport member responsible for the record.
8. Number of records selected from the database.
9. Number of records marked in [1].

How to create a dictionary record

To create a new record in the dictionary, click Add. In the Dictionary record editor form, set the parameters of the new record.

How to change a dictionary record

To edit an existing dictionary ticket, double-click a row of the desired record. In the Dictionary record editor form, set the parameters of the ticket.

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