This form is designed to create and edit tickets in the technical support dictionary such as:

• categories;
• emergencies;
• states;
• answer rates;
• ticket sources;
• frequent answers.

The table below describes the fields to fill when editing dictionary tickets.

Context bar

Button	Description
Dictionary	Opens the dictionary for the current type of record.
Create a new record	Creates a new record of the current type.
Delete record	Deletes the current record.

"Record" tab

Field	Description
Type	Dictionary ticket type.
Sites	Sites on which the current record should be displayed. This field is not used with frequent replies.
Sorting index	Sorting order in which tickets are displayed.
Title	Ticket name.
Mnemonic code	The CTicket::SetTicket function accepts not only the dictionary ticket type ID's, but also the mnemonic codes thus simplifying programming. You can enter the desired code here.
Description	For types such as category, emergency, rates and status, this field is used for the tooltip. For the "frequent answer" type, this field is used to enter the answer text.
Set as default...	If checked, the current record will be set as the default selection in the new ticket creation form.
Responsible	Person responsible for the ticket. Values in this field can be modified only for the following types: category and emergency.

"Statistics" tab

Field	Description
event1	The event1 ID of the event type for the statistics module.
event2	The event2 ID of the event type for the statistics module.
event3	Additional parameter of the event for the statistics module.

Control buttons

Control button	Description
Save	Saves the dictionary ticket parameters in the database.
Apply	Save the subscriber's parameters. Editing goes on.
Clear	Clears all the data after the form opening.

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