Creating and editing a dictionary record
This form is designed to create and edit tickets in the technical support
dictionary such as:
- categories;
- emergencies;
- states;
- answer rates;
- ticket sources;
- frequent answers.
The table below describes the fields to fill when editing dictionary tickets.
Context bar
Button |
Description |
Dictionary |
Opens the dictionary for the current type of record. |
Create a new record |
Creates a new record of the current type. |
Delete record |
Deletes the current record. |
"Record" tab
Field | Description |
Type | Dictionary ticket type. |
Sites | Sites on which the current record should be displayed. This
field is not used with frequent replies. |
Sorting index | Sorting order in which tickets are displayed. |
Title | Ticket name. |
Mnemonic code | The
CTicket::SetTicket function accepts not only the dictionary ticket type ID's, but also the mnemonic codes thus
simplifying programming. You can enter the desired code here. |
Description | For types such as category, emergency, rates and status, this field is used for the tooltip. For the "frequent
answer" type, this field is used to enter the answer text. |
Set as default... |
If checked, the current record will be set as the default selection in the new ticket creation form. |
Responsible | Person responsible for the ticket. Values in this
field can be modified only for the following types: category and emergency. |
"Statistics" tab
Field | Description |
event1 | The event1 ID of the event type
for the statistics module. |
event2 | The event2 ID of the event type
for the statistics module. |
event3 | Additional parameter of the event for the
statistics module. |
Control button |
Description |
Save |
Saves the dictionary ticket parameters in the database. |
Apply |
Save the subscriber's parameters. Editing goes on. |
Clear |
Clears all the data after the form opening. |