The CTicket class is used with trouble tickets.
Methods
| Method | Description |
|---|
| Set |
Creates a new ticket, or modifies the existing one.
|
| GetList |
Obtains a filtered list of techsupport tickets.
|
| GetByID |
Returns information about a ticket.
|
| GetMessageList |
Obtains a list of messages in one ticket.
|
| GetMessageByID |
Returns information about a message.
|
The CTicketDictionary class is used with the ticket dictionary.
Methods
| Method | Description |
|---|
| GetList |
Obtains a filtered list of techsupport tickets.
|
| GetByID |
Obtains information about one record in the
dictionary.
|